Privacy Policy Statement

This Privacy Notice sets out how Travohelp, registered at 8115 Maple Lawn Blvd #350, Fulton, MD 20759, USA This Privacy Notice intends to explain how Travohelp, registered at 8115 Maple Lawn Blvd #350, Fulton, MD 20759, USA and its alliances, keep safe the privacy of your personal information.

We understand and accept the value of the individual's data and are dedicated to upholding your privacy and guarding your personal details.

1. What information may we collect and why?

We require to obtain, use and disclose personal details in order to do our services being a travel agent, namely, making and managing travel reservations on behalf of the clients. Also, we may handle the following details:

a. Personal and contact details, like first name, surname, contact details (Email address, address, and telephone)

b. If required by the airline, we may collect the date of birth and nationality, passport number.

c. Payment information: card number, cardholder name, security number, and expiration date.

d. Car rental program, frequent flyer numbers, and hotel room preferences (if applicable).

e. Dietary conditions and health problems (if any) related to your travel requirements or expected by the applicable travel service provider(s) (For example tour providers or accommodation).

f. The information provided in the forms on this website such as email address, where you learned about us and the travel preferences.

g. Your calls might be recorded for quality control and staff training.

h. Social media - Through the social media feature of our website you are bound to the privacy policy of respective social media companies on interacting with the feature.

i. IP address and cookies - Our server may record the network you're using in order to get connected with us also it also uses cookies and your IP address.

2. How would we gather this information?

We generally gather your personal details from the information you provide during your association with us. Also, the above information may be obtained from the following sources:

a. The information provided by you while making inquiries or purchases through email, phone or website. b. On subscribing to the e-newsletters to get into touch with the services and offerings. c. When you have a conversation with the customer service team. d. By entering the competitions or registering for the promotions.

For some instances, it becomes necessary for us to gather personal details of yours through a third party. Also, whether your booking is done by you or someone else on behalf of you like family members, group bookings. We rely on the authorization of the person who makes the travel booking on behalf of any other passenger on the booking.

When anyone makes a travel booking for another traveler such as a family member, group booking, or colleague, it states that you agree on the fact that you have the consent of the person for us to gather the information also use and disclose the information of another person in accordance with this Notice.

3. Why do we access your personal data and what is the lawful basis to do so?

3.1 Contractual

a. Being a travel agent to perform our duties, it will not be possible to complete your travel booking if you don't provide this information.

b. With the purpose of completing the travel bookings you make on our website, your personal and contact information is used. Likewise, passport numbers, frequent flyer numbers, date of birth, payment information, and dietary requirements.

3.2 Legitimate interest

a. To make direct marketing communication and related profiling in order to provide you relevant services and products which includes whether to offer you certain services or not.

b. The information can be used for other reasons such as providing you with the travel confirmation and updates for the itinerary, managing the bookings letting us contacting you for the customer service.

c. Also, your information might be used for sending you the targeted marketing activities; new products or competitions, about special offers. In this way, you may receive text messages, emails, and dada messages. On the other hand, if you are not willing to get such information, you may require to unsubscribe the service for not receiving it.

3.3 With your consent

a. In some particular cases, with your consent, we can obtain and process the data; while ticking a box to receive email newsletters. The personal details can be accessed through your specific consent for sending you the promotional fares.

4. With whom do we share your personal information?

With the following entitles, we may share your information:

a. Primary suppliers such as cruise lines, transfer providers, airlines, hotels, car rental, tour operators, and service providers who will serve your travel reservation.

b. The person who is making the third-party reservation on behalf of you.

c. With the third-party service providers who serve on our behalf which include business analytics, credit card processing, and fraud prevention.

d. As obligated or authorized by relevant law, and to obey our legal commitments and obligations.

5. For how much time, do we keep the personal data of user on file?

a. The personal information is kept until it is necessary for the purpose for which it was originally collected.

b. In order to get protected from any contractual claims usually, it is retained for a period of 6 years.

c. All the records are being kept in line with legal and regulatory guidance.

6. Your rights

Given is the list of rights that you have about the personal information that we process.

a. You have all the rights to confirming us about processing your data.

b. Can request to access the personal data we have

c. You may do the data amended if the given information is inaccurate or incomplete.

d. You have to request that we delete the personal data if some reason is there to stop processing.

e. Also, you may request that we erase your consent

If you wish to exercise any of the above rights, please contact us on booking@travohelp.com providing details of your request.

7. IP addresses

Whenever you open this website, access the mobile app or initiate communications from us, our server may record the network you're using in order to get connected with us also it also uses cookies and your IP address.

We store your IP addresses in order to track and collect non-personal data such as monitoring device, browser and geographical location from where the user is visiting and navigating our website.

8. Tracking Technologies / Cookies

The webpages of our website use cookies, text files that are saved in a system through an internet browser. Utilizing the cookies, we try to deliver the best and user-friendly experience which is next to impossible without the cookies settings.

Additionally, for the first-party cookies, we might incorporate anonymized third-party web analytics services on our mobile applications or website. The analytics service providers which offer the service incorporate technologies like cookies in order to assist us to analyze how users are accessing our website and mobile applications.

9. Changes to this Privacy Policy

This Privacy Policy may be updated in the future depending on the requirements and amendments in the rules and regulations. If such amendments will happen, you will be informed about the changes which will be made to this Privacy Policy through an email notification on your registered email address or else, by putting a notice on our website.

10. Visiting our website from outside the United States

For the case, if you are a visitor on our website from outside of the United States, it is notified you that your data or information might be transferred to/stored in/and processed in the US. Also, the protection or preservation of your information/data and the United States laws and other countries' law where your data has been transmitted will not be as all-inclusive as those in user's country but all the necessary steps will be taken to protect your data privacy and will be maintained and safe. By accessing our service or features, you approve and completely understand that the information can be transferred to our service providers and other third-party service providers with whom we use your information as mentioned in this policy.

11. How to Reach Us

In case, you find any question swirling in your mind and tickling your brain about this Privacy Policy (Whether Travel Planning or Product Purchase), you may reach out us at:: 

Email:- Email For General Enquiry: booking@travohelp.com Information about travel plans: booking@travohelp.com

Call:- Connect with our customer service representatives to get a fix to your queries about hotel bookings, flight tickets, cancellation, holiday packages, car hire, and refund dialing at freephone: On calling within the US use +1(888)770-6370 to get in touch with the customer care team.

For the case, you have something to say about services like a suggestion, feedback, appreciation or anything for our service and assistance, don't hesitate to contact us and drop an email at booking@travohelp.com

Head Office - Address: 8115 Maple Lawn Blvd #350, Fulton, MD 20759, USA. Telephone +1(888)770-6370